Staying Safe At Simpsons

To all of our valued guests,

We want to take this opportunity to give you an insight into “The New Normal” at Simpsons. As you are aware, we closed our doors back in March in line with Government rules in order to maintain the safety of our customers and guests.

During this time, we have been eager to get back open to provide you with the best-quality customer service, food and drinks we are known for.

You will now be able to book for the following times;

Sunday & Monday – CLOSED ALL DAY

LUNCH

Tuesday to Saturday 12PM until 2PM.

DINNER

Tuesday to Saturday 7PM until 9PM

We look forward to welcoming you back and continuing to provide a warm, hospitable and most importantly safe environment.

Keeping You Safe

Our number one priority is the safety of our guests and team. Having consulted all senior managers and our teams, we have decided that from Monday 19th July, after the Government easing of restrictions, we will continue to operate under the current Covid regulations

• For guests, masks will be welcomed but are no longer compulsory.
• The restaurant team will be wearing face masks at all times.
• We are increasing our cleaning duties which includes sanitising all contact points at regular intervals, as well as our usual good practices we follow every day. Our washrooms will be sanitised and cleaned regularly.
• We are fortunate to have bi-folding doors which will be kept open when possible to allow for good air circulation. Where possible we will try to keep all doors open.
• We will be adhering to social distancing and kindly ask that you also follow these measures.
• We have installed hand sanitising stations around the restaurant and at your table, which we would like you to use on entrance and throughout your visit.
• We have single-use menus which will be disposed of after every use. You are more than welcome to take your menu home with you as a souvenir! Our wine list will be laminated and sanitised after each use. Alternatively, we have a QR code which will allow you to view our menu and wine list electronically on your mobile phone.
• All members have our team have been provided with a new uniform, which can be washed on a daily basis at
  60 degrees. Part of this uniform is a personal hand sanitiser.
• We encourage you to make payment by card. We will be sanitising our card machines between every use.
• We kindly ask that if you wish to smoke, you do so in the allocated smoking area in our garden.
• We politely ask that if you are showing any symptoms of illness such as high temperature or cough, please refrain from entering the premises.
• As per Government Guidelines, we will display the official NHS QR code poster at our reception desk so guests can “check-in” on arrival. Alternative option available for guests unable to use app.

Cloakroom

Our cloakroom area has been deep-cleaned and contains new, sanitised hangers. We suggest jackets and personal belongings are kept in your vehicles. If this is not possible, you will be provided with a disposable garment cover and coat hanger for you to hang your own jacket/coat in our cloakroom. A member of our team will be there if assistance is required.

Seating

Guests will be greeted at the front door by a member of staff and led to a table in the restaurant or in the lounge, for an aperitif.

Our table plan has been adjusted slightly to adhere to social distancing guidelines.

There is signage situated 1m away from each table, allowing members of staff to maintain social distancing guidelines whilst at your table.

Dining

Some of the practices within the restaurant will be changing as follows;

Crockery will be cleared by a specified member of staff with minimal contact.

Your cutlery will be laid at your table before your arrival, reducing the amount of contact between waiters and our guests.

We will be opening wine at our dedicated wine station and you will be offered to taste. It is then optional to weather you would prefer your wine to be served or for you to serve yourself. Water will be left on your table to help yourself, when needed. This will help reduce contact.

Please respect one another’s personal space, refrain from shaking hands and do not arrange to meet in large groups. We are only able to take reservations for a maximum of 2 households or “bubbles”.

There is a limited number of guests permitted to enter the washroom, please adhere to the signage.

To keep you safe, there are no towels in our washrooms please use the hand dryer.

We will be operating a one-way system for entrance and exit to the building. Please follow the signage throughout the building. (Entrance is through the main door and exit through our side door)

Behind The Scenes

There are new practices going on behind the scenes which may not be immediately obvious. These are ways in which we are able to maintain customer and team safety, but which do not directly affect our service and include;

Our deliveries will be made through a specified entrance

Staff will be washing their hands for at least 20 seconds at regular intervals

All of the staff have undertaken the COVID-19 training courses & risk assessment to familiarize ourselves with good practice under the “new normal”

Staff will be wearing PPE where required, face shield’s & single-use gloves will be available

We are adjusting our staffing numbers and shift patterns so staff are not arriving en-masse and can maintain distance

Our Chefs and Front of House team will be working back-to-back or side-to-side, minimising face-to-face contact.

May we also take this opportunity to thank you for your continued support over recent months. We cannot wait to welcome you back to Simpsons soon.